Privacy


SOABYB (hereinafter referred to as "we", "us", "Site", "Application") is committed to protecting and respecting the privacy of your personal data.

This privacy policy explains how your data is collected, used, transferred and disclosed by us. It applies to data collected when you use our websites/applications when you interact with us through email, phone or social media.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

  1. Our commitment

    2. We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy policy describes the personal data we are collecting about you and how it is used.

  2. What we collect

    3. We may collect the following information :

    • contact information including email address (may be provided via approved third parties associated)
    • demographic information such as postcode, preferences and interests
    • technical data, including IP address, date and time, browser and operating system, the URL you requested, etc.
    • other information relevant to customer surveys and/or offers to improve our services

  3. How we use your data

    4. Your personal data is used to support a range of different activities. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping (either directly or via social media) to administer, protect and improve our website/application, including: troubleshooting, data analysis, testing, system maintenance, support, reporting.
    • Use data analytics to improve our website/application, products, services, marketing, customer relationships and experiences.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone.
    • We use a range of analytics to measure audience data to improve website/application content. For example, we use tools such as Google Analytics, Facebook and/or third-party audience data.

  4. How we share your data

    5. We do not sell, rent, trade, license, distribute your personal information to third parties unless we have your permission or are required by law to do so.

    We may use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service.

  5. Cookies

    6. A "cookie" is a small amount of data that is sent to your browser and stored on your computer's or mobile device's hard drive.

    We use "cookies" to store specific information about you and track your visits to the website/application, either through a computer or via a mobile device.
    In addition, we may use cookies to manage the security of our website/application, to gather information about usage by users; to research visiting patterns and conduct interest-based pages; to assist our partners to track user visits.

    Certain features of the website/application depend on cookies. Please be aware that if you choose to block cookies, you may not be able to sign in or use those features, and preferences that are dependent on cookies may be lost.

    If you do not de-activate or erase the cookie, each time you use the same browser or mobile device to access the website/application, our web servers will be notified of your visit and in turn we may have knowledge of your visit and the pattern of your usage.

  6. How we secure your data

    7. We have safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

    The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved. We encrypt your sensitive data and store it on secure servers hidden behind a firewall.

    We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

  7. Your Rights on your data

    8. You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:

    • request access to your personal data
    • request correction of your personal data
    • request erasure of your personal data
    • request restriction of processing of your personal data
    • request the transfer of your personal data
    • object to processing of your personal data
    • object to automated decision making

    If you wish to exercise any of these rights, have any questions, comments, requests for more information, or if you believe that any information we are holding on you is incorrect or incomplete please email us.